Refund and Cancellation Policy

1. Scope

This policy applies to subscription fees, upgrades, renewals and AI-credit purchases made directly from Swastika Systems through Jhapu. A separate written order, implementation quote or custom-development agreement may contain additional cancellation or milestone terms for that work.

2. Evaluate Jhapu before purchasing

Customers are encouraged to evaluate Jhapu using the Free plan, or a Free Trial if one is specifically offered, before purchasing a paid subscription. The applicable Free-plan limits and inactivity rules are explained in the Free Usage Policy.

3. Subscription fees

Subscription fees are payable in advance and are generally non-refundable once the subscription has been successfully activated or renewed. This does not affect refunds required by applicable law or the duplicate-payment, failed-activation and verified billing-error cases described below.

4. Cancelling automatic renewal

If automatic renewal is enabled, the customer may cancel it at any time before the next renewal charge. Cancellation stops future automatic charges; it does not end or refund the subscription period already paid for. The subscription remains active until the end of its current billing period.

A manually purchased subscription does not create a recurring debit unless recurring payment was clearly shown and separately authorised.

5. Subscription upgrades

An approved mid-term upgrade starts immediately. The remaining value of the current plan is adjusted against the new plan using the prorated calculation shown in the upgrade quote. For proration, Jhapu uses a 30-day month; the existing subscription end date remains unchanged.

The prorated amount, GST and round-off are displayed before payment. The final payable amount is rounded up to the next whole rupee where required. Once the upgraded plan is activated, its upgrade charge is generally non-refundable except under the specific exceptions in this policy.

6. Subscription downgrades

A downgrade takes effect from the next billing cycle. The customer continues to receive the current paid plan until its existing period ends, and no partial refund is issued for that current period. Before the downgrade takes effect, the customer is responsible for bringing storage or feature usage within the lower plan's limits.

7. Duplicate payments

If the same order is accidentally charged more than once, the verified duplicate amount will be refunded. We may request the order number, payment reference, amount, date and payer details needed to match the transactions.

8. Payment deducted but service not activated

If a payment is successfully deducted but the subscription, renewal, upgrade or tenant deployment is not activated because of a confirmed technical problem, Jhapu will investigate and either:

• complete the purchased activation or deployment; or
• issue a full refund of the affected payment.

A pending, failed or reversed payment status from the bank or payment gateway is not treated as a successful payment until it is confirmed and reconciled.

9. Technical and billing exceptions

Refund requests involving a verified billing error, prolonged activation failure or a material technical problem that prevents delivery of the purchased service will be reviewed individually. Where practical, Jhapu may first offer to correct the charge, activate the service or resolve the technical problem.

A change of mind, failure to use available features, forgotten cancellation, customer-side configuration issue or third-party provider rejection does not automatically qualify for a refund after successful activation.

10. AI credits

AI credits are purchased separately from a Jhapu subscription. AI usage is consumed when an AI service is successfully used and consumed credit cannot be restored or refunded. An AI-credit order is generally non-refundable once the purchased value has been successfully added to the customer's wallet.

Exceptions may be made for a verified duplicate payment, billing error, or a successful payment where the purchased AI-credit value was not added. In the last case, Jhapu will either add the correct value or refund the affected payment.

11. How to request a refund or cancellation review

Email support@jhapu.com from the registered account email and include the tenant code, order or invoice number, payment reference, amount, payment date and a short explanation. Do not send a password, OTP, complete card number, UPI PIN or online-banking credential.

12. Refund method and processing time

An approved refund is generally initiated within 7–10 business days after approval and is sent through the original payment method. The bank, card network, UPI provider or payment gateway may require additional time to show the credit after Jhapu has initiated it.

Jhapu may request reasonable verification before approving a refund and will not send a refund to an unrelated account merely because a different refund destination is requested.

13. Statutory rights

Nothing in this policy limits a refund, cancellation or consumer remedy that cannot lawfully be excluded. The Terms and Conditions and Privacy Policy also apply.

14. Contact

Billing and refund questions may be sent to support@jhapu.com or submitted using the details on our Contact Us page.